Delivery charges
| Order value (before VAT) | Delivery (before VAT) |
|---|---|
| £50 to £99.99 | £9.95 |
| £100 and over | Free |
The minimum order is £50 before VAT. The delivery charge is shown in your cart and at checkout before you pay. VAT at 20% is added to the goods and to the delivery charge.
Where we deliver
We deliver to addresses in the United Kingdom. Carriage to Northern Ireland, the Scottish Highlands and Islands and other remote addresses costs our suppliers more, so we may contact you before dispatch about an extra charge or a longer lead time; if you do not accept it, you can cancel for a full refund. We cannot deliver to the Channel Islands, the Isle of Man or outside the UK through the website - ask us for a quote.
Dispatch and lead times
Orders are dispatched from our suppliers' UK stock, so an order with products from more than one manufacturer can arrive in more than one delivery. Each product page shows the usual delivery time: usually 2-3 working days for most products and usually 3-5 working days for Rittal products.
If an item turns out to be unavailable after you have ordered, we will email you the expected lead time; you can wait or cancel that item for a full refund.
Damaged or missing items
Please check your delivery when it arrives. If anything is damaged, missing or wrong, email sales@switchgeardirect.co.uk within 3 working days with your order number and, for damage, a photo.
Returns
We do not have to accept the return of goods that are not faulty, but we will always look at a request: email sales@switchgeardirect.co.uk with your order number before sending anything back. If we agree to a return, we tell you the conditions first. Goods made or ordered specially for you, and goods that have been installed or used, cannot be returned unless faulty.
Faulty goods are covered by section 8 of our terms of sale, which also set out these delivery and returns rules in full.